Our warranty guarantees that all items will be free from material and engineering defects and works as advertised.
A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.
Exclusions: The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, demagnetization, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of use, loss of data, or similar are not covered.
The warranty is non-transferable and only covers the original end-user purchaser. J+K Distribution will only authorize the warranty claim if the product was purchased from an official store or an authorized dealer.
Customers must provide a valid order number or matching email address to make a claim.
To make a claim
To make a claim, or if your shipment arrived damaged or defective, please contact us at firstname.lastname@example.org for a quick solution.
Pay-Pal orders will be credited back to your PayPal account. Please allow up to 1 week for your account to be credited.
Credit Card Returns
Card orders will be credited back to your account. Please allow up to 1 week for your account to be credited.
Cancelling or Changing an Order
If you would like to change or cancel an order, please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay.
We cannot accommodate changes or cancellations on special order requests and orders that have already shipped.
1. Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a close to medium distance so that we can identify and verify the issue(s).
2. Customers need to pay the return shipping fee first. After J+K Distribution has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt. If our technical team determines the item is not DOA, we will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.